Participate. Dream Big.
It doesn’t matter what your job is, you are an integral part of a great team.
Our mantra is, ‘don’t be afraid to fail and don’t be afraid to succeed’.
And don’t be afraid to be the best you can be.
Check out these videos that profile some of our people.
Sean Hannaford
Business Management Graduate
Hannah Weekes
Apprentice Mechanic
Shayne Trinkler
General Manager, Parts
We're about experiences, not just vehicles.
Customer Experience is about how we look, how we sound, how we feel and act – and most importantly - how that’s perceived by the customer.
It’s so much more than Customer Satisfaction. We don’t just want customers who are simply ‘satisfied’; we want customers who are excited, delighted, and who become advocates for our business. To achieve this, we must continue to improve, create real and tangible differences and deliver a superior form of customer service.
We’ll excite them by doing the little things that matter – the personal touches that tell the customer that we know them, we’ve heard them, and we CARE about the experience they have; not just when they BUY the car, but in every interaction we have afterwards. We go the extra mile and, simply, we care about them, not just ‘the sale’.
We’re not smoke and mirrors, we’re the bells and whistles. And every day, we’ll make sure we deliver the same exceptional standard of customer experience. It won’t be a ‘one off’ either; it will become ingrained in our service philosophy and applied to every interaction.
Henderson Family
Valued Customer, 8 Years
